When the desk
is asked to read.
Disagreements happen — between member and brand, between member and the desk, between brand and brief. The path below is the standing way the desk reads them. The path is short, written down, and ends in a fair answer. Most disputes settle at step two, on the file.
Rev. 2026-04-30 · Six steps · One desk
The path.
§ I- Step 0101Notice
Write to the desk.
Disputes start at disputes@thenexusclub.org. Describe the campaign, the parties, the moment the disagreement opened, and what you would consider an answer. The desk acknowledges within one business day. Anonymous notices are read but cannot generate a response back.
- Step 0202Direct exchange
An exchange in writing, kept on the desk.
The desk opens a written thread between the parties — copied to the editor, kept on the file. Many disputes resolve here within a few exchanges, because the format slows the conversation and surfaces what the disagreement is actually about.
- Step 0303Editorial review
A standing review by the desk.
If the exchange does not resolve, the editor reviews the campaign brief, the action log, and the correspondence in full. The review produces a written reading: what the brief said, what was delivered, where each party's position sits against the file. The reading is shared with both parties.
- Step 0404Day-fifteen guarantee
If a brand has not paid by day fifteen, the desk pays.
On payouts disputes specifically — a campaign delivered, the window closed, and payment outstanding more than fifteen days — the agency fronts the stated payout from its own treasury and pursues collection separately. The member is paid the brief amount, on time, regardless of brand-side delay. This is not insurance; it is a standing operating commitment.
Standing commitment · day-15 payout - Step 0505Mediation
Optional, in writing.
Where the parties prefer a third reader, the desk will appoint a mediator from outside the standing roster — an independent reader with creator-economy or commercial experience — and pay their fee. Mediation findings are recommendatory, not binding; the parties remain free to escalate.
- Step 0606Arbitration
Binding, where chosen.
Disputes that cannot resolve through the steps above proceed to binding arbitration under the rules of a recognised forum (AAA in the United States; SIAC in Singapore; LCIA in the United Kingdom; equivalents elsewhere by agreement). The seat, language, and fee allocation are named in the brief. Nothing here removes any party's right to seek injunctive relief in a court of competent jurisdiction.
Time the desk holds itself to.
— to open a dispute —
Most disputes resolve at step two, on the file. The desk reads what was written and answers in writing. Nothing in this policy removes the right to seek remedies under the law.