How can we help.
Articles, walkthroughs, and answers to the questions members ask most — from connecting Instagram to understanding payouts. Search below, or browse the twelve sections.
Most-read articles
Every topic, in one place.
Twelve sections, organised the way the editor commissions — from the application desk through to the day-fifteen payout.
- I05 →
Joining & membership
Apply · accept · onboard
What membership is, who it's for, how to apply, and what to expect from the editor's reply.
- II04 →
Your account
Sign-in · password · deletion
Email, password, devices, deletion, and the basics of keeping your Nexus Club account in order.
- III04 →
Your profile
Bio · handles · niches
Building a profile brands actually click on, and what's public versus what we keep behind glass.
- IV09 →
Connecting Instagram
Meta consent · scopes · revocation
How and why we connect to your Instagram, what each permission means, and how to take access back at any moment.
- V03 →
Connecting Gmail
Google consent · scopes
Why we ask for Gmail, the unverified-app warning Google shows, and what we do (and don't) read.
- VI04 →
Campaigns & applications
Briefs · petitions · pitches
Reading a brief, applying with a note that gets read, and what happens after the editor decides.
- VII04 →
Active campaigns & publishing
Concierge · windows · logs
Once you're approved: what the publishing concierge does, what gets logged, and how to step in.
- VIII06 →
Earnings & payouts
Withdrawals · identity · taxes
When you get paid, how identity verification works, and what to do when a withdrawal stalls.
- IX03 →
Trust, verification & security
Meta authorization · encryption
Our Meta App Review authorization, how your data is protected, and what to do if anything looks off.
- X05 →
Brand & dispute issues
Brief drift · payment · removal
When a brand goes outside the brief, doesn't pay, or asks for something you didn't agree to.
- XI03 →
Privacy & data rights
Collection · retention · deletion
What we collect, why, who sees it, and how to download or delete your data on request.
- XII04 →
Technical issues
Site · dashboard · bugs
Page doesn't load, dashboard looks wrong, the mobile overlay won't dismiss — start here.
Write to the editor.
The desk reads every message. Replies typically land within twenty-four to forty-eight hours. There's no AI behind the support address — only people.