The Publishing Concierge, explained
What the desk does on your behalf, what it never does, and how the action log surfaces every move.
§VII · Active campaigns & publishing
Once a campaign opens, an editor on our desk handles publishing — scheduling, caption polish, and reply moderation — under the brief you signed.
What the editor does
- Drafts and finalizes captions to your tone
- Schedules the post on the cadence the brief calls for
- Replies to campaign-post comments under the moderation rules in your brief
- Logs every action in your dashboard's action log
What the editor never does
- Logs into your Instagram (we publish via Meta's Graph API, not by signing in)
- Reads or sends from your DMs
- Touches non-campaign posts
- Acts outside the campaign window
What you can do at any time
- Read the live action log on your dashboard
- Approve or revise the next post before it goes live
- Pause the publishing schedule (the brand is notified; we pick back up when you say)
- Revoke access entirely — see the related article